Toshiba India — Issue with led tv model :32p2400ze

Address:682312

Greetings,

This is to bring to your notice about th issue i am facing with a toshiba tv i bought from lulu connect 2 years back. The tv with model number 32p2400ze seems to be showing an error message "usb overcurrent status detected. Please remove all usb devices and restart the tv by removing ac power". This was seen from 3-4 days back and i contacted the toshiba call center.
Upon telling them the serial number, they claim that the serial number is invalid. One of the customer care executive asked me to mail them on '[protected]@toshiba-india.com'. Upon mailing the whole details, along with attached photo of warranty card, back of tv showing serial number and invoice of purchase from lulu, they responded with a reply mail asking me to fill out the same information in blanks.
Filling out the form was of no use as the mails were bouncing back with some error message with some chinese letters. I called up the customer care again, but was let down by the same response.
I request you to look into this issue soon. I have my warranty till 15th feb 2018.
They keep claiming that the serial number is invalid. I have attached along with this mail a copy of invoice from lulu connect, lulu mall, ernakulam, photo from back of my tv and the warranty card showing warranty number.
Please check them and resolve this issue soon as toshiba is not helping much.
Thank you,
Regards,

Ar. Sumoh t m
+3 photos
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There was a problem with the TV on 23 July 12 (under warranty period). As my Toshiba LED TV-screen 80.0cm model no.32P2400ZE is showing error 0xc0000185, With this I am not satisfied,
Yes i am also facing the same Issue with led tv model :32p2400ze. It automatically get shut down, can u provide me the relevant information about it. For more information go through this link: http://www.toshibasupportphonenumber.com/blog/how-to-fix-toshiba-error-code-0xc0000225-in-windows-10/

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