| Address: | New Delhi, Delhi, 110027 |
Product : led tv 40l2400ze serial no. E40x20h00303k1
Date of purchase : 21.10.2014
Dearler : sargam india electronics pvt. Ltd.
Warranty status : under warranty
Problem : no display
Camplaint no. : tiplsr5i0014109 dt. 21.5.2017 & tiplsr257h00953 dt.25.7.2017
Dear sir/madam,
I have registered above mentioned complaints at your customer care no.[protected] regarding display problem in my led tv.
First complaint was registered by me on 21.5.2017 vide complaint no. Tiplsr5i0014109 since than i am repeatedly following to your team but not getting any solution.
Your customer care centre provided us several mobile numbers to follow the status of complaint, few of them are :
Shyam : [protected]
Vandana : [protected]
Vijay kaushik : [protected]
Universal electronics : [protected]
All of these do not even care to pick the call. Somehow if they picks the call they have repeated answer like the company has closed its business in india and parts of tv will come from bangalore and there is no definite period.
Today 14.8.2017 i called at your bangalore office number [protected] and got the reply that the company has closed its office in bangalore for tv & laptops.
I repeatedly called to service centre numbers :
Harvinder singh : [protected]
Jasmeet singh : [protected]
Trilok singh : [protected]
Universal electronics : [protected]
But they are also not picking my calls.
In respect of my first complaint number tiplsr5i0014109 dt. 21.5.2017 mr. Trilok singh representative of mr. Harvinder singh (Universal electronics, karmpura, new delhi) picked my tv on 14.6.2017 and returned on 27.6.2017. It worked for two weeks only. After that same problem arised.
I again registered complaint number tiplsr257h00953 dt.25.7.2017.in respect of that mr. Trilok singh ([protected]) visited to us on 29.7.2017 and assured that the picture tube shall be replaced on tuesday 01.8.2017 but he did not turn back, even than his mobile number is out of service and i am repeatedly calling to your team but it seems that my requests are falling in deaf ears.
Your customer care[protected] is also giving me a repeated reply that "part of your tv has been ordered and it will come from bangalore, contact to service centre" but service centre is not picking my calls.
I also visited to the dealer sargam india electronics pvt. Ltd., rajouri garden, new delhi - 110027 on 03.8.2017 they assure me to help and gave me the number of their customer care executive ms. Sonal ([protected]). I tried to contact her number of times but she did not pick my calls, however on 10.8.17 she picked the call and ask me to contact her senior mr. Amrish ([protected]), he was really her senior not for the solution but for ignoring the customer calls. I was repeatedly calling to mr. Amrish from 10.8.2017 and finally today on 14.8.17 he picked my call and told me that he is not right person you should contact or mr. Manpreet ([protected]), and mr. Manpreet is another name in the series to whom i am calling and he is not picking my call...
This the story of your customer support in capital of india. What the people of small town and villages can expect from toshiba.
Definitely this type of customer support team is responsible for windup of your business.
All the summer vacation of my kids was spoiled, in the capital of india we are living without a television for three months, i have got the job of calling your team, i am begging for my legal rights…………..
Please help me to come out from this deep trouble. Either repair my television properly or refund my hard earn money on urgent basis.
Thanking you,
Warm regards,
Raghubir singh gosain
Mobile no.[protected]
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