Toshiba India — Refund for service request no tiplsr9h0036653 dated[protected]

Address:

Mumbai City, Maharashtra, 400049

— original message —
From: anurag verma [mailto:anurag. [protected]@idbi.co.in]
Sent: monday, march 20, 2017 10:43 am
To: 'deependra. [protected]@toshiba-india.com'; '[protected]@toshiba-india.com'
Cc: 'sandy. [protected]@gmail.com'; 'namita. [protected]@gmail.com'
Subject: re: [fwd: re: [fwd: re: [fwd: re: [fwd: re: refund for service request no tiplsr9h0036653 dated[protected]]]]]

Any tat waiting response from the company like toshiba. Or they are not bother about what ever the customer do...
Its high time now!!!

Any responsible person above mr deependra as he has decided not to response & fulfill the commitment.

A highly disappointed customer
Anurag verma
[protected]

— original message —
From: anurag verma [mailto:anurag. [protected]@idbi.co.in]
Sent: monday, march 06, 2017 3:25 pm
To: 'deependra. [protected]@toshiba-india.com'
Cc: '[protected]@toshiba-india.com'; 'sandy. [protected]@gmail.com'; 'namita. [protected]@gmail.com'
Subject: fw: [fwd: re: [fwd: re: [fwd: re: [fwd: re: refund for service request no tiplsr9h0036653 dated[protected]]]]]
Importance: high

Dear mr deependra,

Is there any time limit of resolving the customer complaint as per commitment by your company.
5 month already passed and no response / call from the big toshiba company. Can i expect refund now as per commitment???

Is there any other process to talk above your designation / post if you are not able to resolve it.

A highly disappointed customer
Anurag verma
[protected]

— original message —
Subject: [fwd: re: [fwd: re: [fwd: re: [fwd: re: refund for service request no tiplsr9h0036653 dated[protected]]]]]
From: anurag. [protected]@idbi.co.in
Date: fri, february 3, 2017 2:27 pm
To: deependra. [protected]@toshiba-india.com
Cc: deependra. [protected]@toshiba-india.com
[protected]@toshiba-india.com
Namita. [protected]@gmail.com
—

Dear mr. Deependra,

This is highly unprofessional way of handling a customer compliant. When initially i marked a complaint to your office, your technician has visited our place and after some days it was informed to us that the led cant be repaired and we will arrange for the refund of the amount.
Based on your confirmation, we have purchased a new led costing rs. 40, 000. But now after 4 months you are telling us that we now have the facility to repair your led.

What do you think that the customer is a toy and will work accordingly to your wishes and fancies. I have been very polite i think in handling the complaint. When i was trying to call you & customer care executive (Charu jaiswal) nobody was taking our call.
Your staff only has told us to provide bank details. You are unnecessarily harassing us. I am now forced to take some legal action against you and your organization.

I need an urgent reply in 2 days or else i will file a case in consumer court against the company.

Please reply accordingly.

A highly disappointed customer
Anurag verma
[protected]

— original message —
Subject: re: [fwd: re: [fwd: re: [fwd: re: refund for service request no tiplsr9h0036653 dated[protected]]]]
From: deependra. [protected]@toshiba-india.com
Date: thu, february 2, 2017 1:58 pm
To: anurag. [protected]@idbi.co.in
Cc: sandy. [protected]@gmail.com
[protected]@toshiba-india.com
Namita. [protected]@gmail.com
—

Dear mr. Anurag

We understand the grievance & point quoted in trail mail.
Shall like to confirm as earlier discussed & proposed refund when we did not had panel in stock & also the repair facility was not set up to carry in panel repairs.
Now we have got a proper repair facility to repair panel related faults & at this point of time no refunds are getting approved.

Shall request to kindly understand the limitation & allow us to carry the led for repairs.

Regards
Deependra

— original message —
From: anurag. [protected]@idbi.co.in [mailto:anurag. [protected]@idbi.co.in]
Sent: thursday, february 02, 2017 10:17
To: singh deependra
Cc: sandy. [protected]@gmail.com; (Tipl) cpcare; namita. [protected]@gmail.com
Subject: [fwd: re: [fwd: re: [fwd: re: refund for service request no tiplsr9h0036653 dated[protected]]]]

Dear mr deependra,

Please find the appended mail regarding whole issue which was pending since september 2016.
I am not able to tell every time to every one from starting. I was committed by your company for refund of amount.

Its being more than 4 month now i was following with your well reputed company for the same.

Can i expect refund now as per commitment???

— original message —
Subject: re: [fwd: re: [fwd: re: refund for service request no tiplsr9h0036653 dated[protected]]]
From: [protected]@toshiba-india.com
Date: thu, february 2, 2017 9:01 am
To: anurag. [protected]@idbi.co.in
Cc: namita. [protected]@gmail.com
—

Dear anurag,

Thank you for writing to toshiba india.
Please accept our apologies for inconvenience caused.

This is to inform you that, we are working on your case and we are also considering your case on priority to resolve the issue effectively as we never wants to lose customer like you.
And you will be directly contact to our regional service manager for the same.

Deependra
[protected]@toshiba-india.com
Mob: [protected]

In case of any further issues, please feel free to revert.

Regards,
Charu jaiswal
Toshiba india private limited
8:30am to 5pm - monday to friday
Landline:+[protected]

— original message —
From: anurag. [protected]@idbi.co.in [mailto:anurag. [protected]@idbi.co.in]
Sent: wednesday, february 01, 2017 10:39 am
To: (Tipl) cpcare
Cc: namita. [protected]@gmail.com
Subject: [fwd: re: [fwd: re: refund for service request no tiplsr9h0036653 dated[protected]]]

I am only writing & contacting your company...
Provide me the mobile no. Or your supervisor number as mentioned no. Was never picked by any 1 since september 2016.
What is the escalation process of your company???
Yesterday also your customer care told me that you will contact me mr charu jaiswal...

— original message —
Subject: re: [fwd: re: refund for service request no tiplsr9h0036653 dated[protected]]
From: [protected]@toshiba-india.com
Date: wed, february 1, 2017 10:27 am
To: anurag. [protected]@idbi.co.in
—
Dear customer,

Thank you for writing to toshiba india.

Please accept our apologies for inconvenience caused.

This is to inform you that we are working on the case and our service team will get in touch with you shortly.
In case of any further issues, please feel free to revert.

Regards,
Charu jaiswal
Toshiba india private limited
8:30am to 5pm - monday to friday
Landline:+[protected]

— original message —

From: anurag. [protected]@idbi.co.in [mailto:anurag. [protected]@idbi.co.in]
Sent: monday, january 30, 2017 11:19 am
To: (Tipl) cpcare
Cc: namita. [protected]@gmail.com
Subject: [fwd: re: refund for service request no tiplsr9h0036653 dated[protected]]

I have not received any reesponse till date. What is the process of escalating the process. Whether i have to go with legal process or through social media???

This kind of service was provided by such a big company that only customer has to follow & follow...

Complaint pending since september 2016...

— original message —

Subject: [fwd: re: refund for service request no tiplsr9h0036653 dated[protected]]
From: anurag. [protected]@idbi.co.in
Date: tue, december 20, 2016 4:50 pm
To: [protected]@toshiba-india.com
—

Dear concern,

Please update the status on urgent basis.

Thanks & regards,
Anurag verma
— original message —

Subject: re: refund for service request no tiplsr9h0036653 dated[protected]
From: [protected]@toshiba-india.com
Date: wed, december 14, 2016 11:52 am
To: anurag. [protected]@idbi.co.in
Cc: namita. [protected]@gmail.com
[protected]@rediffmail.com
—

Dear customer,

Thank you for writing to toshiba india.

Please accept our apologies for inconvenience caused.
This is to inform you that your query has been forwarded to our concern department they will contact you shortly.
In case of any further issues, please feel free to revert.

Regards,
Charu jaiswal
Toshiba india private limited
8:30am to 5pm - monday to friday
Landline:+[protected]

From: anurag verma [mailto:anurag. [protected]@idbi.co.in]
Sent: friday, december 09, 2016 12:17 pm
To: (Tipl) cpcare
Cc: namita. [protected]@gmail.com; [protected]@rediffmail.com
Subject: refund for service request no tiplsr9h0036653 dated[protected]
Importance: high

Dear concern,

I have purchased a led from toshiba in january 2014. However, it started creating problem in september 2016. There was no picture being reflected on tv.
Accordingly, i had lodged a complaint on[protected] vide service request no tiplsr9h0036653. Your engineer had visited and checked the led. He informed that some parts (Screen) have to be replaced which may take 15 days time.

On[protected] i received a call from mr. Deepender (Mobile no [protected]) stating that the part is not available in the company now as company is not manufacturing the said led now and we will refund the amount to you which may take 30-40 days. On persuasive decision, we decided to take the refund amount. He informed us to send the details in whose favour the payorder will be printed. Accordingly, i message him the details mentioning that the payorder will be in the favour of "namita bagla".

It was sent to mob. No [protected] from my register mobile no. Since toshiba decided to refund the amount instead of replacement or change of part, we bought new led tv in which we had paid rs. 45, 000/-.
I again contacted mr deepender on[protected] when he told me that the po will be available with him by[protected] which may be delivered to me. I was waiting for his call and payorder obviously. But nobody turned up.
On following up with mr deepender (M [protected]) today[protected], he is saying that the company is now in process of replacement of part & not the refund of amount which may take some time which is shock to me.
This is the way you are dealing with the customer. Who will pay for the amount i spent in buying new led. I need a justification and refund of the total amount. Otherwise i will be forced to take some legal action.
Your prompt reply will help both o[censored]s.

Thanks & regards,
Anurag verma