Toshiba India — service request no# sr229h07415- very urgent!!!

Address:

Thane, Maharashtra, 400603

Hello team,

My name is anita parab and the above service request was filed under the name on22/09/17. You can find all the details under this service request. My toshiba tv which is under warty is waiting for a motherboard which the local service center has already confirmed that this part is not available with them on 25/09/17. Till today i have called the customer care four times and still the status my service request in marked as "under process". Today the customer care has confirmed that the motherboard is still not yet dispatched from bangalore warehouse. I have even dropped an email yesterday for escalation (As suggested by the customer care dated 03/10/17) which is still unanswered. I have attached the same for your reference.
It is really a sad plight to see that this is causing so much of inconvenience to chase the customer care and tell them to send a technician at my place with the motherboard as soon as possible. Please consider this as a complaint since i am really tired requesting the customer care again and again.
If this matter still remains unsolved with no quick action taken, i might have to take this to the consumer redressal forum since we are really struggling our tv to get repaired. I hope atleast this email will be considered as an urgent once and i would receive some feedback from your side.