Toshiba India — Toshiba photocopier-delayed service

Address:	Malappuram, Kerala, 673633
Website:	Toshiba india

08/ext/mimscon/112/2016 16/12/2016

To
The customer service manager
Toshiba service center
Gurgaon
Haryana.
Sub: toshiba photo copier complaint not resolved even after one month reg:
I would like to invite your kind attention that the photocopier machine (Toshiba copier-2006 dragon-std (In) cygd26381) which was malfunctioned one month before was not resolved till date. The problem was registered on 31st october, 2016 by phone (Complaint no: [protected]). Though the service person attended twice, was not able to correct it due to the power supply unit which was sending by the supplier (Hcl services limited, edappally, cochin ph.: [protected]) was wrong in specifications. We have been keep on contacting the service person and hcl general manager (Ph.: [protected]) regarding this issue for past one month and no proper service was offered from their side.
It is quite tiresome for an educational institution (Mims college of nursing, malappuram-cygd26381) like us, where a lot of printing requires during the examination period. We are depending upon outside shops for taking printing materials by paying huge amount.
For correcting a smaller issue like changing a spare part takes more than one month is beyond imagination in a digital era like this. We feel that the customer service provided from your side is rock bottom in comparison with some other manufacturers. We have an amc with you which will expire only on[protected]Amc proposal no: ccnb-16-0184 dated[protected], amc period:[protected] to[protected].
As a customer i don’t know the reason for delayed services from your side, but we only know that it is negatively affecting our performance to our customers, students and parents. If it delays further, as a responsible service provider you can replace the machine with a new one or replace with a temporary machine until the correction take place. As we cannot compromise on our services. Believe that you will properly consider our grievances. If this continues, we may have to resort on consumer protection rules.
Attaching the copy of amc for your kind verification.
With regards

Dr. Assuma beevi. T. M, principal, mims college of nursing