Toshiba India — tv not working properly

unmeshbhurke

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 421005
Website:	www.toshiba-india.com

Sir/madam

My name is unmesh bhurke and bought toshiba led tv in may 2014 which is in warranty upto may 2017 i. E 3 yrs from the date of purchase. During the warranty period only my tv was not working properly and i had booked complaint on 16/04/2017 vide complaint no. Sr 4i0011957, service center person has visited our home and he checked our toshiba tv and said that there is problem with led panel & speakers and has to be changed. He took the copy of our invoice and said the tv is covered under warranty and that they have to order new parts from the company.. On further calls to the service centre.. They have replied to us that the parts have came from company but was faulty hence they have not came to replace it to our home... On further calls to the service centre yesterday i. E on 30.10.2017, i was shocked to hear that the complaint of ours tv is solved already... And complaint is closed from their side..

I have told to the customer care representative that the complaint is not solved yet as the parts of our tv is never replaced by the company persons and no one has even come to us by taking any new parts to repair or anything like that.. But he is continuosly saying that complaint is closed from their side..

So i thought of writing an email to you regarding this whole issue.. As on today my tv is not working properly and my complaint is also not solved.. My tv is having problem of panel & speakers as per your sevice person who has visited our home once..

So please look into the matter as early as possible.

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Oct 31, 2017

Updated by unmeshbhurke Sir/Madam

My Name is Unmesh Bhurke(Mob No.[protected]) and bought Toshiba LED TV in May 2014 which is in Warranty upto May 2017 i.e 3 Yrs from the date of Purchase. During the Warranty Period only my TV was Not Working Properly and I had booked complaint on 16/04/2017 vide complaint no. SR 4i0011957, Service center person has visited our home and he checked our toshiba tv and said that there is Problem with LED Panel & Speakers and has to be changed. He took the copy of our invoice and said the tv is covered under warranty and that they have to order new parts from the company.. on further calls to the Service Centre..they have replied to us that the parts have came from company but was faulty hence they have not came to replace it to our home...on further calls to the service centre yesterday i.e on 30.10.2017, i was shocked to hear that the complaint of ours TV is Solved already...and Complaint is Closed from their side..

I have told to the customer care representative that the complaint is not solved yet as the parts of our TV is never Replaced by the Company Persons and No one has even come to us by taking any new parts to repair or anything like that..but he is continuosly saying that complaint is closed from their side..

So i thought of Writing an Email to you regarding this whole issue..as on today my TV is Not Working Properly and my complaint is also not Solved ..My TV is Having Problem of Panel & Speakers as per your sevice Person who has visited our home once..

So please look into the matter as early as possible.

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Comments

Aayush Rampal

from Gurgaon, Haryana

My complaint number is SR029H05251. Its been more than 2 months. I want to move to consumer court for the same. Kindly help me get through. I complained for TV on 1st sepember. they said my LED panel is not fine, it is under warranty. No one came since then.

my mail id is aayush.[protected]@gmail.com
number - [protected]

Biswas Sheetal

from Darbhanga, Bihar

Toshibha LED 32"

Date of purchase -23/10/2014

Model no. -32P2305

I want to repair my Toshiba LED cricket series .it's out of warranty please help me to repair as soon as possible . I m agree to pay service charges .