Toshiba India — waiting for toshiba laptop parts from last 2 months

Address:

560103

Hi,

I am working with oracle india pvt ltd and i ordered new toshiba laptop-corporate one. Within 4 months, laptop crashed 4 times and every time i used to do fresh windows installation and it worked but this time it finally crashed completely. I ordered ram and hard disk for the laptop and filed a complaint on 6th september 2018.

I sent multiple mails but didn't receive any response. Everytime they said that we are waiting for the parts which will come from singapore.

I think there you don't know how to make relationship with your customers even though this is with corporate and you guys are not taking this seriously.

There is no expected delivery date for the parts. It has been 2 months now and i am still waiting for the parts to arrive!!! That’s some serious supply chain problem.

There is no action on my email though i sent multiple chain mails - i am not sure what is going on, but the response has been really pathetic. I don’t know what is going on and why this delay. I have to really say that the service from toshiba is extremely poor and you are going to lose your big customers.

Request if you take any serious action on the same. If you still waiting for the parts better to replace this with new laptop.

Sr number. Tspsr9j0005407".
Laptop serial no - 4j137411h

Regards,
Shilpi