Toshiba India — warranty not honoured on tv plus bad quality of tv,s

Toshiba India — warranty not honoured on tv plus bad quality of tv,s

A Ak Jain

I have purchased an toshiba 40 inch led tv on[protected] with 2 years extented warranty valid till[protected] from abelectronics mohan sing market rk puram new delhi. The tv is not working and they do mot want to repair as they say they do not have received sms for the extenred warranty which was sent on the day of installation itself. They say panel has gone and asking rs. 33000/- for the panel plus installation charges for a simple 40 inch led taken at 52 k - afterwards prices further fallen. Also the tv panel gone so quickly shows bad quality of product Was this information helpful? No (0) Yes (0)
Dec 12, 2017 Updated by Ak Jain Purchased an led tv on[protected] with extented warranty of 2 years by paying good amount for warranty. Tv not working in a short time and they now want rs. 33000/- for panel plus installation charges out total purchase cost of 52 k - (Prices gone down later.) The warranty is upto[protected] but they say sms for extension not received, which was sent on the day of installation itself. No written confirmation was to come from toshiba. So now they refusing to honor the warranty. Dec 14, 2017 Updated by Ak Jain Toshiba now reduced demand from Rs.33000/-, panel cost to send technician for inspection. They now agreed my panel is fine as other ports on TV working. Inspection cost demanded is abnormal i.e. Rs.5000/- +. I declined as i want to take up further. All this via telephone and paper they are asking documents. Inspection cost of Rs. 5000/- is prohobitive and as good as you do not ask them to repair and normally other big players like Samsung, LG erc. charge about Rs. 500/- Really no care for customers by Toshiba so no alternative but to take approproiate legal action so that they are careful in future. Waiting for their final written response/ no response.
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Ak Jain

I want to further update on my complaint.
The Toshiba has now feels ( again on telephone) that there is no fault in panel but may be some minor fault for which they agreed to get it examined by sending a Technician. Can you believe how much they asked on telephone for visit of Technician - Rs. 5000/- plus some other expenses depending on distance from their service Centre plus repair / part replacement cost, if any. The technician ( Engineer) repair /inspection cost is about Rs. 500/- plus GST charged by Samsung, LG, and other reputed companies whereas Toshiba wants more than TEN TIMES . I refused as it was unreasonable - covered under warranty and abnormal. However they have come down SEVEN TIMES - from Rs. 33000/- to Rs. 5000/-
I now feels that Toshiba hardly care for their customers and better thing is to approach to appropriate authorities including consumer courts so that they should be careful in future. I will do so in short time after waiting for some days for final response.