I bought Camry Hybrid thought will safe the environment, conservation of energy, but I don't know I have to pay huge amount from my pocket to conserve energy and environment, Car guarantee is for 8 year but after 3 years Batteries changed for worh 3.50 Lakh, then after 8/10 days only car run 2500km. car showing some error indication on panel, I sent car for check to Galaxy Automobile Rajasthan Udyog Nagar Delhi, they made again bill for 1.60 lacks.
I don't know what happened to car after getting through checking and battery changed again I have to pay 1.60 Lakh, no body is giving proper answer, even I said to Galaxy Toyota to involve Toyota Company Officials to lookinto the matter but no body answering. I am feeling cheated by the Company.
On this platform, can any body help me, or Toyota Company office contact me to came out of this situation.
My contact no. [protected], Vinod Sethi
Dec 10, 2022Complaint marked as Resolved
Toyota customer support has been notified about the posted complaint.
Nov 08, 2022Toyota Customer Care's response
Greetings from Toyota India .
We at Toyota Kirloskar Motor Private Limited (“TKM”) believe in the philosophy of ‘Customer First’ and put our best efforts in association with our dealers in addressing all our customer concerns and issues with sincerity. Our authorized dealers are delivering services to their customers as per standard warranty and service policies and are committed to resolve all concerns of their customers. TKM has also set up an internal process to help our customers to communicate with us, if they so desire, on any of the issues they have via direct helpline and e-mail [[protected]@toyota-kirloskar.co.in & 24X7 toll free number published on Toyota’s Website[protected]]. We request our customers to get in touch with us in case of any concerns in relation to services provided by our Dealers, even though Toyota and its Dealers work on principal to principal basis, and not on agency relationship. We engage with common customer issues to provide solutions to avoid any inconvenience to our valued customers. We request customers to use those channels developed for faster redressals of their grievances.
We understand that our valued customer Mr. Vinod has approached you with his/her grievance and we take note of the same.
We have forwarded the concern with the Dealer and our dealer will get in touch with the customer to resolve the query.
We thank you for informing this issue to us and we assure our best efforts to resolve grievances of our customers.
Toyota Guest Experience Center
For Toyota Kirloskar Motor Pvt Ltd