I, Meppurathu Chacko Varghese, had purchased Toyota Urban Cruiser Premium AT through Nippon Toyota Kazhakootam showroom on August 4, 2022.
We were given a list of extra accessories to be fitted in the vehicle along with the price quoted by the showroom. Accordingly, we had paid Rs 59, 000 for the accessories needed through credit card. We were not given an invoice of our purchase then. When we checked Toyota iConnect today, an invoice amount of Rs 49, 000 for the accessories had been uploaded.
This complaint is in regards to the discrepancy in the invoice amount as well as the actual amount paid. A difference is also noted between the price quoted by the showroom as well as that given in the invoice. I would like a clarification regarding the same.
Dec 20, 2022Complaint marked as Resolved
Toyota customer support has been notified about the posted complaint.
Nov 08, 2022Toyota Customer Care's response
We at Toyota Kirloskar Motor Private Limited (“TKM”) believe in the philosophy of ‘Customer First’ and put our best efforts in association with our dealers in addressing all our customer concerns and issues with sincerity. Our authorized dealers are delivering services to their customers as per standard warranty and service policies and are committed to resolve all concerns of their customers. TKM has also set up an internal process to help our customers to communicate with us, if they so desire, on any of the issues they have via direct helpline and e-mail [[protected]@toyota-kirloskar.co.in & 24X7 toll free number published on Toyota’s Website[protected]]. We request our customers to get in touch with us in case of any concerns in relation to services provided by our Dealers, even though Toyota and its Dealers work on principal to principal basis, and not on agency relationship. We engage with common customer issues to provide solutions to avoid any inconvenience to our valued customers.
We understand that our valued customer Mr. Meppurathu has approached you with his grievance.
However, we see that there are no contact details/Vehicle number to contact the customer. We request customers to use the above-mentioned channels developed for faster redressals of their grievances.
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