Toyota — bad quality of cars

Address:

Thiruvananthapuram, Kerala, 695581

Incident 1: User Car purchased

• Vehicle number KL-01-BT-404
• Toyota Innova 2.5 Z
• From Nippon Toyota U-Trust showroom Trivandrum
• Mileage of the car was 17000 kms at the time of purchase
• Approximate Date of purchase : April/May 2016

Concern: Since the purchase was from U-Trust, I was made to believe from the magnificent posters that “U-TRUST” is for accident free used cars. When I showed a possible repaint on the right fender, the salesman agreed to it, and confirmed that it was a “small repair”. I bought the words (“U-TRUST” USP got me sold in) and went ahead with the purchase. I sold the same car in 2017 August, only to find out the buyer calling me after couple of weeks to tell me that the car had gone through multiple insurance claims. During my ownership, I had made one claim to replace the glass as it was cracked by a stone that fell on it. On a detailed check, I was shocked to see that the “small repair” that was explained to be cost a sum of over INR 75, 000 (which doesn’t correlate) . The glass was already changed twice before I purchase the car in addition to other repairs. I decided to forget that as a bad experience, and not create a ruckus around it, as the service personnel and the post sales care was excellent. However, I suggest that you should remove the “Accident-free” attribute from U-Trust banners if the company does not intend to keep up to it.

Incident 2: New car purchased

• Vehicle number KL-01-CC-7070
• Toyota Innova Crysta 2.8 Z
• From Nippon Toyota showroom Trivandrum
• Approximate Date of purchase : September 2017
• Mileage till date: 11, 500 kms
• Post sales and service personnel provided excellent support throughout

Concern: The main concern is the wear out of the brake pads, and a shivering in the entire steering column and vehicle when the brakes get applied at speeds over 100 kph

• I do drive the car at speeds over 100 kph, but I do not think it is a reason for such aggressive wear out.
• I had to do the first brake pad change at 6, 000 kms and the second change is now due.
• Along with this, I experience shivering in the steering (to such an extent that co-passengers get worried).
• This means that an abnormal friction is being created as the brakes are applied, and this could have very well caused the quick wear out of the brake pads.
• For all you may know about me as a customer, I am a family man and I DO NOT go for dirt rallies or professional racing.
• In that case, the explanation given to me about the brake pads are not satisfactory.
• If it is a “characteristic” of Crysta that I need to accept as a customer, I can very well tell you that such dire issues should be brought to the notice of the customer at the time of purchase.
• Having the paid the price of a “premium” car at INR 25.70 Lakhs on-road, I feel the car should be capable of handling and braking at speeds exceeding 100 kph without creating any worries whatsoever for the driver
• In addition, there has also been a shivering in the entire vehicle when the vehicle hits 100 kph (6th gear at around 1800 rpm I’d say) – I have discussed this with the service section of Nippon motirs today.
• In the midst of all this, I should say that it is only the politeness and the customer friendly nature of the staff at Nippon Toyota that “keeps me going”!!

I hope the company will do justice to the brand name that was created by the earlier Innova, based on which of course customers like we went ahead to purchase the Crysta. Thank you.