Toyota — Car given for service on 24 nov 2002 KA 51 MB 6924

Address:Nandi Toyota Kudlu gate hosur road bangalore 560068

I am without my car for nearly 3 weeks now after giving vehicle to authorized service center Nandi Toyota Kudlu gate Hosur road. If spares are not available then it should be highlighted before the repair is started so that we have options for looking at alternatives. Paying a premium service fees plus being without car for nearly 3 weeks as of today is harsh on the customer. As toyota being a brand popular for its excellent customer service expecting intervention from toyota principal and resolve this issue. The total price quoted for service, brake and clutch repairs is after discount rs 56867/- . after paying such a heavy repair cost and be without a car is totally taxing the customer. I have lodged a complaint with Swetha from your customer care cell .
job order GSJ20-08089.
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After complaining multiple personnel from Nandi toyota called and tried to patch up the unprofessional behavior of Nandi staff . I want Nandi to adequately compensate for the unnecessary delay occurred without informing me and the inconvenience caused due to this type of behavior. It is the responsibility of the original manufacturerl Toyota to make sure their authorized dealer are up to the mark to maintain the quality and professionalism while providing services which the Toyota brand carries. Just multiple calls does not solve the issue as we pay a premium price to service our car when multiple repair shops does the same type of repair with quality assurance and guarantee of work performed when the vehicle is outside the warranty period with a discounted price.

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