Toyota — complaining about the inappropriate service given to me by toyota service center of "wasan toyota nashik"

Address:

Nashik, Maharashtra, 422101

Dear sir,

My vehicle Model is Innova Crysta, V model, Engine No - 2GDA052434, Kms Done - 30, 000 .Purchased From - WASAN TOYOTA, NASHIK Date of Purchase DEC-2016.

I was travelling on Nashik Mumbai Express Highway at 3am Midnight on 5/7/2018 . At a normal speed breaker . I lost control of the vehicle and was about to collide very hard to the divider wall . After removing the the front rightside driver punchered tyre, it came to my notice that the whole Alloy wheel is cracked and broken in whole inner circumference and the tyre is cracked . Of which the video and pics are attached to mail .

At 3am midnight, in heavy rains i was helpless due to the situation, even after calling the roadside assistance and giving my location, dint recieve any help or even a call to trace my location and help me out of it . I made it possible myself to replace the damage tyre and broken cracked alloy rim with stepni at 3:30am mid night in heavy rains on a Unkown highway location and managed to come to my home somehow .

If i would have not controlled my vehicle, it would have turned to a major accident and i would have lost my life or done some major injuries .

Is this the quality of Toyota on which we clients relay ... I bought Toyota Innova Crysta on the brand image Toyota has retained, and never accepted such quality issues . How can a rim crack in just normal situations ????

I went to Wasan Toyota, and met Mr Shrikant, of Service dept, but after discussion, he in return, gave me answer that it is not the reponsibility of toyota to replace the damaged, cracked broken alloy wheel rim at just 30, 000 kms run and that too on a speed breaker where tyre cracked with out a puncher. And gave me a negative response by saying rim can crack in such situations ... Is this the output of our trust on Toyota Cars, where we by trusting on quality and brand image invest lacs of hard earned money buying Toyota MUV Innova Crysta .

I demand a replacement of the damaged poor quality rim, and cracked tyre urgently . When the vehicle has just done 30, 000 kms and the vehicle is under warranty .

I am a reputed Businessman from Nashik Kindly take serious and urgent actions, and keep the trust maintained by lacs of clients in Toyota on quality, after sales assistance and customer satisfaction .

Regards

Sagar Satish Desai
+91-[protected]
Owner,
Toyota Innova Crysta MH-15-FN-3474
NASHIK
MAHARASTRA