Toyota — Complaint against grace Toyota Gurgaon body shop advisor mr pankaj

Address:

Gurgaon, Haryana, 122103

Complaint regarding car accident claim process Against your body shop advisor Mr Pankaj

Respected Sir,
I am Aakib Jawed Khan and I am writting this mail to bring to your kind notice that I have been cheated by your body shop advisor mr Pankaj with collusion of IFFCO Tokoi car insurance company . I have a Toyota Innova Car and it has been insured by iffco-tokio .I have been paying for zero depression.
Last month It was accident and I put it on your company grace Toyota workshop in Gurgaon.
The surveyor visited in your company grace Toyota and inspected my car and permitted all the damage work. But till date I m not received my car when I asked to body shop advisor Mr Pankaj regarding that he said that U need to pay around Rs/30000/- to Us .
Therefore I asked him why I paid such huge amount to you because I have already purchased zero depression policy from IFFCO tokio then he replied me that it's necessary to pay because it's mutual agreement between grace Toyota and IFFCO tokio car insurance company . I asked your advisor why you behave like IFFCO tokio advisor after this he misbehaved with me.
Further, I asked him why you started maintenance work in my car without getting approval of the insurance company and without my concern after that he said I have approval order from IFFCO tokio to do work in your car that's why we did all repair work in your car as per approval work .
Sir, From last 20 days (approx) I did not receive any call from your side regarding my car he did not update me regarding the insurance matter. And he behave like agent of IFFCO tokio why?
I am very disappointed from your side.

Now, I am requesting to you please resolve the matter as soon as possible if you did not resolve the matter please return my car in accidental position I will do my all accidental damage somewhere else.

I am your valuable customer since long back in my family we have more than 20 cars of your company .And I got very bad experience from your side this time If you want to future business relationship with me please resolve this matter.

My car no. is HR 27D 2444 and my name is Aakib Jawed Khan.
Please help me.
I hope you will take the matter urgently and bring me to justice.
Thanking You,

Yours Faithfully,
Aakib Jawed khan
CAR NO, HR27D2444, A/C, AAKIB JAWED KHAN