Toyota — Complaint of Toyota Etios G (m) Harmoniam bage Eng. number 2NRDO47705

Address:	Chennai, Tamil Nadu, 600 107
Website:	www.consumercomplaints.in

I am writing this complaint after going through a long pain, i tried a lot to get my problem solved with the dealer level but unfortunately they did not address the issue with the result i had to raise the issue to this level and hope that my problem will get resolved. I purchased this vehicle number TN09BV1327 on 09th Dec 2013, when the car was delivered there was a manufacturing defect, a dent on the back side of the car, this was raised to the concerned sales manager Mr Karthick, they did not pay attention to the complaint with the result I started using the car with the defect due to the exigency of my work. As per your company policy first three services are provided free of cost. I did not use the car mileage wise too much as my office is very close by and did not give for first service for 7, 8 months, however first service was provided on dt: 06th Nov 2014, and no charges were charged after that when i went for the second service they refuse to entertain the free service and charged me full labor charges and everything against my wish. During floods in Chennai the water came from the bottom holes of the car and when i raised this to the dealer they did not agree to rectify the problem without paying money. Again when i went for third service i was charged for that also and no relief given even when i was holding the free service card from the booklet. This is really not expected from Toyota Company, which is known for quality of the vehicle and customer satisfaction . I am giving the details of the dealer also. M/s Lanson Toyota, Lanson Motors, 34 Poonamale, Koyembedu, Chennai - 600 107. I am really disappointed not because i was charged the money but because of the brand name (Toyota) . I am expecting somebody not from the dealer but from the company to get back to me with a resolution. Name : Pran Raina / Phone number: [protected], chennai.