Toyota — complaint regarding breakage of rim (alloy wheels)

Address:

New Delhi, Delhi, 110034

Dear sir,

Re: complaint against toyota - innova crysta 2.8 z (7 seater)

This is to bring to your kind notice that we have taken the delivery of above vehicle on 30.10.2017. We are using this vehicle for our family purpose and never involve any driver as also we run the vehicle at a low speed only. We are yet to receive the final invoice for the total amount paid, though you have issued receipts for the payment made.

To our great surprise less than 30 days, after running the vehicle for 2000kms, we could observe that rim is brokeout in front right side tyrewithout any reason when we were driving the vehicle from newdelhi to vaishno mata it was lucky that the vehicle was in low speed and there was no vehicle immediate behind our vehicle. Luckily we could control the vehicle hence no damage was caused to the vehicle and inmates n the vehicle. If we could not control the vehicle immediately it would have been a major accident when women and children were in the vehicle at that time. If the rim of tyre is brokeout within a span of one and half months from the date of purchase, that too after running the vehicle for 2000kms, we are afraid the problem is not only with the quality of tyres but also the manufacturing fault of the vehicle you supplied.

Infact i own two etios nd one corolla altis and they are absuletly awesome but my new crysta which was bought from grand toyota from meerut has serious life threatening issues in alloys

It is very risk to run this vehicle in such a condition as we will be playing the life of family members if we run this vehicle further. You are, therefore, requested to kindly look into the matter and arrange to replace this vehicle with good quality tyres and other accessories immediately.

If you do not accept our request in the right spirit we will be compelled to take up the matter through consumer court for the financial loss and mental tension suffered by us.

Please look into the matter and reply me immediately when you are arranging the replacement of this vehicle with quality tyres and other accessories.

Regards

Ajay goel (Ayush gupta)
[protected], [protected]