Toyota — defective innova sold to me

Address:

Jaipur, Rajasthan, 302039

This is in connection with toyota innova rj 14 ue 5521 purchased in the name of laxmikant biyani at jaipur, rajasthan.

I purchased this car in january 2016 and i feel cheated because i have been given a defective piece from the company. Within a span of two years i have faced problems with the ac of car multiple number of times. Everytime i send the car to service centre - om toyota, i am given fake commitments that the problem will be resolved permanently this time but unfortunately the problem is never resolved! I am always returned the car with basic servicing it seems, because it runs smoothly only for once or twice after which the problem with ac comes up again.

Recently, the last time i sent my car for ac issue at the service centre was on 21st april 2018 and today that is 22nd may 2018 again i am left in a very embarrassing situation where i gave the car to my guests for a long journey and right now they're stuck at gurugram again due to non functioning of ac in this hot weather. The least that i could ask for was coordination by om toyota team with mgf gurugram toyota team so that my guests who're stuck there can soon be given the car and the problem be resolved on an urgent basis and even on that i did not receive any satisfactory response from om toyota.

I can only conclude that i have been sold a defective piece and harrassed to extreme levels. At the time of purchase the car, dealers are at their best to convince about best service for the car but the customers like me are left in lurch soon after the car is bought to resolve our problems on our own. I am determined to go to every level this time until my problem is resolved permanently because this kind of customer service is not expected from a reputed brand like toyota.