Toyota — defective vehicle

Address:	560019
Website:	/www.consumercomplaints.in

This is reference to my crysta vahicle purchased on 31.10.2017 from nandi toyota bangalore. The registration number is ka 05 mw 7171.
The issues i faced are listed below:
1. Shaking of the vehicle:
On decenber 12th i was travelling to chennai. We were driving at 120-140 kms speed. When my driver applied brake the whole vehicle was shaking. I called the nandi toyota kanakapura road he advised me to drive the vehicle at 40 -60kms speed. I followed the same. I went to velore toyota service, they declined to take the vehicle for service and stated that this is a big problem and the vehicle is defective. Because of this delay i missed a business meeting with the commissioner of tamilnadu government. Then i returned to bangalore and sent the vehicle your people at nandi toyota enated a big drama and said nothing has happened. Mr. Santhosh and his team took a week long time to correct it and said not a major issue but some wheel problem. For some time i had no issues. Then my family went to kolhapur, again the same problem occured i called mr. Santhosh, he stated that drive the vehicle less than 50 kms per hour. My family was in shock because of this and i left the vehicle in between and came by hiring cab. Again i sent the vehicle mr. Santhosh said the issue is sorted out and team of toyota engineers visited and sorted out the problem.
Till today the problem persists.
2. Brake shoe and pads:
Once i noticed that front left wheel there was a powder leaking from the wheel. Then service team said there is nothing. Then there was a sound from the wheel the nandi toyota team said there is a problem is the wheel. Then they said whole brake assembly has to be changed. I agreed as my life is more important than money. Then again couple of weeks ago i noticed sound in the brake, again i sent to service they said brake assembly has to be changed. I got it done by paying rs.12, 970/=. First they said it would cost 4, 500, then again called said 6800 and finally they called and said it would cost me 12, 970/=. Each time mr. Santhosh who is designated to handle the complaints say that driver problem. I wish to inform your company that i owned innova for 8 long years and changed the brake asseembly only twice. The same driver is driving the car for many years. How his driving skills have changed? This has become my monthly cost towards my car!!!
Thanks to my foolish decision and loyalty to toyota. I am repenting for purchasing this vehicle.

I want to know why your company has got double standards amongst customers. Your company has a set of rule for japan and different set of rule to indian customers?
If in other countries this happens you recall the vehicle and it happens in india then customers have to struggle and finally give up.
I am ashamed to state that 'i am the owner of a toyota vehicle".
I beg your company to take back this defective vehicle and pay my money back.
Also i wish to inform your company that there are more number of dissatisfied customers than satisfied customers.