Toyota — Delay delivery of Car Glanza Booking ID 3514

The objective of writing the letter is to bring your attention towards the pathetic delivery service I experienced from your team. Let me sum up the backdrop of the incident.

I have done the test drive of Latest model Glanza 2022 from showroom ( Nippon Toyota, Nippon Motor Corporation Pvt. Ltd., , 317/9, Kozanchery Road, , Churulikkodu P. O., Pathanamthitta, Kerala, 689645) on April 25, 2022. Midhun & Jobin (Team Lead) were the ones who bought the car to my home for the test drive. They forced me to make the advance payment of Rs 11000/- on the very same day itself to have the booking priority and told a time period of 14 days and maximum of 25 days from the booking date for the delivery. Unfortunately, I was impressed by the way they showcased things and found to be so lenient with my conditions.

It was after a period of 1 month, I visited the showroom and enquired on the delivery. TL mr Jobin, and the same guy informed me that the car is getting allocated and it will be delivered soon without much delay. To my astonishment, I never received any proper updates. After I have done my booking while he was literally after me for booking. Going forward, he was not even giving any postive reply for me. Later I contacted the Team Lead, Jobin and requested for the earliest delivery and informed him that the car was booked on the onset of my brother in law’s marriage and delivery needs to be done before the marriage at any cost . Then I went to showroom with my Brother in law and showed them his wedding card to make them aware my requirement is genuine. And i spoke to mr Jobin and had an interaction with the Sales Head Mr Krishna kumar. I requested them to deliver the car before the wedding date (AUGUST 24 th) at any cost. Sale head promissed the delivery before the wedding date.
Each time they told like it will be allocated next week and so on it went on without having any outcome. Pissed up with the inordinate delay, I contacted Mr Krishna Kumar, detailed the whole issue. He also assured the earliest delivery. However not received any updates from their end. I used to contact them but always gave false assurances. And finally they told me like the delivery could happen only after 10-12 days from August 28th only. I have no words to describe the deplorable and diplomatic attitude of the showroom team.
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Toyota customer support has been notified about the posted complaint.
Verified Support
Nov 08, 2022
Toyota Customer Care's response

We at Toyota Kirloskar Motor Private Limited (“TKM”) believe in the philosophy of ‘Customer First’ and put our best efforts in association with our dealers in addressing all our customer concerns and issues with sincerity. Our authorized dealers are delivering services to their customers as per standard warranty and service policies and are committed to resolve all concerns of their customers. TKM has also set up an internal process to help our customers to communicate with us, if they so desire, on any of the issues they have via direct helpline and e-mail [[protected] & 24X7 toll free number published on Toyota’s Website[protected]]. We request our customers to get in touch with us in case of any concerns in relation to services provided by our Dealers, even though Toyota and its Dealers work on principal to principal basis, and not on agency relationship. We engage with common customer issues to provide solutions to avoid any inconvenience to our valued customers.

We understand that our valued customer Mr. Rahul has approached you with his grievance.

However, we see that there are no contact details/Vehicle number to contact the customer. We request customers to use the above-mentioned channels developed for faster redressals of their grievances.

Best regards,
Guest Experience Center
For Toyota Kirloskar Motor Pvt Ltd
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