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Toyota — Denying to deliver the booked Toyota Innova Crysta VX model

Hi Team

My uncle/relative booked an Innova Crysta VX model with BJS Motors Private Limited (dealer of Toyota cars Hospet 583201 )on 27 July by paying INR 25, 001.00.
We received the receipt voucher 4324 from BJS dated 27 July 2022. Attached is a copy for reference.
Now, the dealer is denying the delivery of the vehicle.
Kindly look into this matter and help us with delivering the vehicle As soon as possible.
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Toyota customer support has been notified about the posted complaint.
Verified Support
Nov 07, 2022
Toyota Customer Care's response
Namaste!!

We at Toyota Kirloskar Motor Private Limited (“TKM”) believe in the philosophy of ‘Customer First’ and put our best efforts in association with our dealers in addressing all our customer concerns and issues with sincerity. Our authorized dealers are delivering services to their customers as per standard warranty and service policies and are committed to resolve all concerns of their customers. TKM has also set up an internal process to help our customers to communicate with us, if they so desire, on any of the issues they have via direct helpline and e-mail [[protected]@toyota-kirloskar.co.in & 24X7 toll free number published on Toyota’s Website[protected]]. We request our customers to get in touch with us in case of any concerns in relation to services provided by our Dealers, even though Toyota and its Dealers work on principal to principal basis, and not on agency relationship. We engage with common customer issues to provide solutions to avoid any inconvenience to our valued customers.

We understand that our valued customer has approached you with his grievance.

However, we see that there are no contact details/Vehicle number to contact the customer. We request customers to use the above-mentioned channels developed for faster redressals of their grievances.



Best regards,

_______________
Guest Experience Center
For Toyota Kirloskar Motor Pvt Ltd
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