Toyota — Early Brake pads failure within 3500 Kms and bad customer service response

Address:

Mujeeb Rahman India Kerala calicut Po kallai 673003

Early Brake pads failure within 3500 Kms and bad customer service response

Sir,

In 2020 I have purchased innova full option [KL[protected]] Received Rs.479468/- against new registration vide receipt no 200102KL02186071 dated 02-Jan-2020. From KL11-AMANA-CHERUVANNUR-AMANA TOYOTA Kozhikode RTO
KL-11BR 9779

The Last week I went for 3500 KMs service and they asked me to change brake pads. I don't understand a car like only with in month without use need to change brake pads within 3500KMs. it is a manufacturing defect. Even I raised this issue in-front of head of department, showroom authority other Amana Toyota staffs & service center but no use. customer care center for explanation there is no reply . I will not pay for brake pad replacement. it’s not our 1st car I hope you consider.

My request is Toyota should be replaced with free of cost.

I’m waiting your favourable reply

Your faithfully
Muhammed Mujeeb
[protected]