[Resolved]  Toyota Etios Liva G — Tyres complaint and replacement with BRIDGESTONE tyres

Address:

Bangalore, Karnataka

Dated:[protected] To Toyota Kirloskar Motor Private Limited Plot #1, Bidadi Industrial Area, Ramnagar District-562109 Sub: Notice before filing consumer complaint Dear Sir On 10th March, 2014, we have purchased TOYOTA ETIOS LIVA G (M) from your dealer Nandhi Toyota, Motor world private limited, 46/3A, Kudlu gate, 7th Mile, Hosur Road, Bangalore-560068, in the name of Karthik Sree Kannan, A. VIN No. MBJK3ZBT[protected]~0214 Engine no : 3NR D056804 Grey Metallic Exterior Color, Int color : 2 tone Grege, Vehicle Registration No: KA 05 MP 4172 Basic Warranty Coverage from TOYOTA “Toyata Warrants that it will either repair or replace any Toyota supplied part that is found defective in material or workmanship under normal use, except those items ‘what is not covered’, within a period of 36 months or 100, 000 Km, whichever comes first.” You are displaying in your service centre, the recommended tyre for Toyota is Bridge stone tyre and are providing the same for all your cars. However, contrary to your recommendation you have provided MRF tyres for the car I purchased. We were expecting that you will put Bridge stone tyres. The market rating for MRF tyre is very low compared to Bridge Stone tyres. Your service engineers are also telling us that Bridge stone tyres are having good quality. Now three MRF tyres in the vehicle already created problem in the span of 5 months. The vehicle ran only 2600 Km. The tyre problems are informed to your dealer all the times and I have communicated to your voc through email on 30/3/2014, 28/8/2014, 30/8/2014. I am attaching the copies of all the email for your reference. The problems and security issues are clearly mentioned in the email addressed to voc. All the problem arose from the tyres are related to the manufacturing defect in the tyre or the tyre assembly . Because of the security issues related to the tyre assembly, our freedom to drive the vehicle is restricted. Your service centre is not at all serious in solving my recurrent problems. They are not answering any question what we arose in the email. They are not respecting the warranty policy of TOYOTA. They are interested in doing the temporary patching work without bothering about security issues involved in driving the vehicles. You are also not responding to all my three email. Your service centre persons are misguiding us. Your service persons are not recording properly our complaints in record, when we say air depletion from tyre without any disturbance, they are recording it as puncture. In our lost visit they are hammering the wheel in front of me to solve the problem in a temporary manner, as a stop gap arrangement to satisfy the customers and diverting the real safety oriented serious issues. They are very reluctant to replace the manufacturing defect tyres or wheel assembly. These types of attitudes indicate clearly that they are confusing and misguiding, diverting the issues without solving the primary problems, which are manufacturing defects in nature. The deviation of service from professional approach, questioning the quality of the service provided by Toyota service centre. We already requested in the last email, since the MRF tyres are creating problem regularly within a short period of 5 months of purchase, vehicle ran only for 2600 Km and Toyota recommended tyre is Bridgestone tyres, to replace all the manufacturing defect MRF tyres with Bridgestone Tyres. We feel it is appropriate at this junction, by considering the safety of the vehicle and passengers and the recurrent failure in MRF tyres to meet normal expected behavior while running, to make a thorough check in wheel assembly and replace all the MRF tyres with Bridge Stone tyres as recommended by you, if any manufacturing defect is there in wheel assembly, wheel assembly also should be replaced rather than hammering and making temporary solutions . Already I have sent three emails to you, but you never responded to my genuine enquiries. When I asked for technical consultations and safety of the vehicle, none of your service network is responding. It is strange a well reputed company Toyota does not responding for computer genuine enquiries and are not replying. If you call their customer care number, they will promise within half an hour their executive will call or send email to us, but nothing will happen afterwards. All the effort made towards your service centre personals, customer care personal through phone and commumication to VOC through email, are not at all working. Every one will work in a formal and polite way and they will not move an inch from their stand, by telling they are not authorized. I am very sorry to say, in the span of last 5 months, I am not able to find any responsible Toyota Persons, who will listen my problem and solve in a concrete manner. When I am requesting, I want to meet a senior executive persons to hear my problem, all the service personals available here and there will not respond. We are expecting that you will solve our major problem within 15 days from the date of receiving the letter and appropriate reply should be communicated to us in writing . If you are not solving our problems and are not responding to our repeated email communications in written form, we are forced to file a complaint with Consumer Court, since the consumers are protected under the Consumer Protection Act of 1986. Dated[protected] All cost and expenses involed in the consumer complaint, compensation for the mental agony caused due to deficiency in your services, will be beared by you. Yours truly Karthik Sree Kannan A N. Asokarajan Dental Surgeon Retired Scientist, Vikram Sarabhai Space Centre Trivandrum, Government of India House address for communication : #417, 7th Main, ISRO LAYOUT, Bangalore-560078. Email address: [protected]@gmail.com Copy To: 1) Nandi Toyota Motor World Pvt. Ltd., 46/3A, Kudlu gate, 7th Mile, Hosur Road, Bangalore-560068 2) Nandi Toyota Motor World Pvt. Ltd., 6/1/, Thalaghattapura, Kanakapura Main Road, Bangalore-560062. Dated[protected]