Toyota — Faulty Innova

Dear Sir/Madam

I had purchased a Toyota Innova crysta Automatic ( diesel) in January 2021 from my Nippon dealer in Thiruvalla.

On delivery I had noticed that there was a sudden jerking once the vehicle is put in to drive. The issue was raised with the foreman and service Engineer but things have not been sorted out.

I have made several visits to both showrooms in pathanamthitta (during my 1st service)and Thiruvalla to address this issue but the problem couldn't be resolved.

Initially the Engineer replied saying it was a normal phenomenon in all cars but today the issue was crosschecked in another vehicle and it was found to be absent.

I have been running from pillar to post to address the problem but to my avail i have no answer.

I have been a loyal customer with Toyota for the past 5 years and i am sure you will keep the reputation of Toyota.

I would kindly request you to look into the matter and give a solution for the same.
Registration No KL 28 E 1717

I am attaching the chassis number and Engine number for your response

Thanking you

Faithson varughese
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