Toyota — harassment by the dealer

Address:

221010

I am suresh kumar verma from varanasi, u. P. I purchased toyota innova from goyanka motors, varanasi two years back. Recently my vehicle met with a serious accident following which i sought repair services from the garage of the said dealer (Rajendra toyota, varanasi). To my surprise, the person in charge was more keen to know whether my vehicle insurance was done by the dealer or from outside. When i shared with him why i opted to avail insurance directly from the company and not from the dealer, very boldly & rudely he told me that i will have to face the consequences of not availing insurance from the dealer in order to save few pennies. As a matter of fact l got my insurance done from the said dealer last year from the new india assurance and had to pay 20% more on the insurance premium charged than the same insurance company, if opted directly. I then thought of availing the insurance directly from the insurance company and not from the dealer.
When i contacted the dealer after accident, the vehicle was toed to the garage on 5th january 2018, and i was made to wait for hours for the estimate & then i was asked to come next day. Again after waiting for many hours, in the evening i was told that the damage is severe and estimate issuance will take some more time. I was very disturbed and mentally upset due to such harassment, finally i got my quotation today, on 8th january, after 3 days. The quotation is for inr 4, 15, 309/- & i was strictly asked to deposit inr1, 50, 000/- first then only the repair work will start. I thought for a while whether am i a customer or a slave of toyota? Have i committed a sin in purchasing this vehicle from this only dealer in varanasi.
I asked the insurance company and rechecked their cash-less arrangements with the said dealer. The insurance company has confirmed me that they do have cashless tie up with the said dealer & ready to provide the same benefit to me. But the dealer clearly denied me to extend the cashless benefit as the insurance is not taken from the dealer but the insurance company directly. How can the dealer dictate such terms which harasses the customer?

Does this cashless insurance arrangement authorizes the dealer to impose anti-customer terms?

What action toyota will take against such a dealer whose priority is to maximise the earnings from insurance commissions & abstain from core services?

What will be the next harassing step to be taken by the dealership till full repair of the vehicle? Who will bear the financial loss due to expected, intentional inordinate delay in repair work.

Registration no.-up65et0578
Engine no-2kdu840178
Chasis no-mbj11jv[protected]