Toyota — harassment from dealer and toyota insurance

Address:

Ludhiana, Punjab, 141008

Respected sir / madam
I am old customer toyota i bought toyota innova in 2015 and than i bought toyota fortuner in 2017
But unfortunately my second car i. E fortuner met with an accident on 11th march 2018 i felt little relaxed
That have got my car insured from toyota only, and when i intimate my claim to insurance company that is
Sbi general insurance they told me that my car is total loss so they ll pay me insured amount as it is not
Repairable now i agreed to it and then they told me that my car has been purchased by some by one in accidental
Condition and he ll pay sum amount of 18 lac and rest of amount ll be paid by insurance company to me
This took lot of time till that my car was under the custody of globe toyota ludhiana and the day when insurance
Company told me go dealership work shop where customer who bought car is coming there he ll give you sum amount
Of 17 lac today and rest one lac when i ll provide him form 35 from bank and when i reached there and met customer
And we went to see car we were shocked to see that many parts were misplace from car about all the interior like stereo
Ac console and all buttons like 4*4 switch usb and many other of which detail is being attached, i was shocked to see
The condition of car which i kept car there in dealers work shop with all my trust on toyota and some how higher authority
Of globe toyota came in this matter and resolve by giving promise to give all missing parts in 10 days any how and
Convinced buyer of accidental car to take car with him and globe toyota ll provide all parts at there place in gurgoan
They gave all parts detail and promise to provide them in 10days on there letter head which i ll attach in this mail
But as of now the matter is still not resolved its been approximately one month the whole parts are not been provided
And the parts which have been provided are not new and there are many scratches on it so buyer have rejected to take
All that parts i am attaching pictures of parts provided by buyer and globe toyota is not giving any appropriate answer
About parts on which insurance company have stopped my balance amount of 7 lac approx, i am very much into stress
Regarding this matter i make a humble request to toyota to enter in this matter and solve this as i am being victim for non of my mistake
I have already booked new fortuner again by giving cheque of one lac to globe toyota ludhiana as i want this car again but
This experience with toyota where i bought car and also got insured from toyota by paying more price than market but no one
Is thinking about me neither globe toyota nor sbi general insurance
Details
Car number - pb 10 gl 8010 on the name of tarlochan singh
Claim number - 486165
Thank you
Regards
Tarlochan singh
+91-[protected]