Toyota — headlight - high beam

Address:	Bangalore, Karnataka
Website:	www.toyotabharat.com

I, arun prasadh, own a toyota innova crysta bearing registration tn 41 aw 0001.

I have been facing headlight focusing issues in my innova crysta ever since delivery of my vehicle, i have made countless number of complaints with anaamalais toyota regarding this issue but they have not resolved it yet. I have taken anamalais toyota service advisers and technical persons with me on trial runs in which they failed to focus the alignment of the headlight beam and acknowledged the problem in the headlight focusing. I have recorded evidence to prove toyota service adviser accepting the fact that the alignment of the headlight is wrong. But each time after discussion at the service center they get back to me saying that this is the normal focusing of headlight in all innova crysta.

I have tested my car at an iso certified testing center with a beam setter device and have a report proving that the headlight focusing is not correct as per arai standards. I have countless number of photos to show the wrong alignment of the headlight. The right side high beam is focused towards the left of the vehicle in such a way that the road ahead on the right half of the vehicle stays unilluminated. To operate the vehicle at such a condition poses a huge safety concern for all the occupants of the vehicle. I have consulted various automotive associations, automobile engineers and gone through all standards to get my facts right.

I have complained about this issue on six occasions to anamalais toyota (Coimbatore) they are very negligent about it. The only test they do is compare my car with another demo vehicle, apply the settings on the demo vehicle to mine and test the height of the low beam against a wall. The diagnostic method they use does not completely reflect the real-world performance of the vehicle.

I have all the necessary evidences and documents to prove my claim that the headlight focusing on my innova crysta is totally absurd. I kindly request toyota to take a look in to this issue and sort it out at the earliest. I have lost trust in anamalais toyota (Coimbatore) so it would be of immense help if some person with technical expertise from toyota india takes a look at this issue. I will be able to do further trial runs and demonstrate the issue in detail if required.

I hope this reaches out to the concerned authorities and gets sorted out soon, failing which i consider approaching various automobile magazines to post articles related to the issues i am facing and commencing legal proceedings.