Toyota — innova crysta 2.4z front tyre disc bend

Address:

LANSON TOYOTA, 51/D, Katpadi Tiruvalam Road, Opp. V.I.T. Staff Quarters, Katpadi, Vellore – 632 014, 632014

Dear team,

I took my innova crysta 2.4z model for 3rd service i year or 10k service to lanson toyota, vellore (Actually speedometer clocked 4350 km only), after service i got reply from service team that my car front left wheel disc bend.
For my 1st and 2nd service i mentioned this issue as a major problem (Wheel alignment & balancing done respectively) but after 3-5 days same problem occurring, even i communicate to showroom verbally.
First two services, service team cheated and finally open this issue on 3rd service. They not at all ready to listen customer concern.

Please verify my history. Vehicle no. Tn23cm7059

Customer relation & service manager reply is too poor. Customer relation is big failure in that particular showroom and accusing the customer like bad driving habbits, road condition, etc. I am an nri having 18 years driving of both left/right steering and onroad/offroad experience.

Regards,

K. Vedanayagam
[protected]@gmail.com