Toyota — innova crysta 2.8 zx at - tyre burst

Address:

Pune, Maharashtra, 411045

I am writing to you to bring to your kind notice the manufacturing defect and the risks associated with the toyota innova crysta 2.8 zx purchased by me in feb 2017 from shinrai toyota, mumbai, india. The vehicle has seen 22, 000kms. This defect came to light while i was travelling from pune to nanded on 10th april 2018 and was 40 kms away from the destination. The vehicle was at the speed of 80kms per hour on an national highway when i experienced a light turbulence followed by an unusual sound. On inspecting it, we realised that the rear tyre experienced a burst. Fortunately, there were no other vehicles behind or in front of our vehicle and thus avoided any other mishap however the front bumper was also hit.

On further looking into the reason of the burst, we realized these tyres are not competent for use by innova crysta as it requires thicker side wall of 6" which is incorporated in your manual transmission model. Apart from the tyre that burst, there was another tyre which had bubbles in it past two days.

The reason behind purchasing an innova toyota crysta is the trust and reliability on the company for sturdy efficient cars. Is the company so careless and irresponsible that it uses tyre incompatible with its cars and takes risk with the life of its patrons. There have been complaints from many about the same issue and still the company has not responded on the same. My vehicle is lying at sharayu toyota, pune, india since 10 days now and nobody is ready to own up and claim responsibility. Why should a common man such as myself have to face this kind of harassment despite being no fault of his. This has hindered by day to day routine and iam forced to spend all day speaking to people who only play blame game. Is this the stand that toyota as a company where 13, 400 cars are manufactured every day takes? The amount that customer pays should atleast be worth the asset he intends to purchase. It is ten days now and the most efficient company in world is yet to reply to a customer on the concern raised.

I am looking out for all tyres and drum change as per safety standards.