Toyota — pending delivery of accessories - toyota camry (hybrid) - delivery on 17 feb 2019

Address:

SENAPATI BAPAT MARG, 400013

From: gandhi, samir (In - mumbai)
Sent: 09 march 2019 13:36
To: 'cbusales. [protected]@madhubantoyota.com'
Subject: grievance - pending delivery of accessories - toyota camry (Hybrid) - delivery 17 feb 2019

Dear sir,

I have purchased the above car from your showroom & after payment of the full price incl for accessories, have taken the delivery of the car on 17 feb 2019.

I had a very positive experience on all aspects – visit to your showroom, demo, explanations, buying the car, delivery of the car etc. & given my feedback for the same.

But i have a negative experience on the point that no part of the accessories which i have purchased & also paid, has not been yet delivered to me till date. Unfortunately, there is no update & certainty from you & toyota when the same will be delivered.

It’s quite unfair & not the experience a customer need to go through. And it seems having purchased the car, neither you or toyota are at all bothered on how my above grievance is to be addressed at all.

I want you take my grievance on record & also inform me the reasons why the lapse has occurred & when & how the same will be addressed by delivery of all the accessories.

I will await for your & toyota response.

Samir

Best regards,

Samir gandhi
Partner | deloitte haskins & sells llp
Lotus corporate park, 1st floor, wing a-g, off western express highway, goregaon east, mumbai – 400 063
Direct: +[protected] | mobile: +[protected] | fax: +[protected]
[protected]@deloitte.com

Ea [protected]@deloitte.com direct :+[protected]