I met and accident on 9th July and registered a claim on 27th July, my car is at the garage from 25th July, 2022. But as per the surveyor (Abhinov Dubey) we have to claim for total damages though it was happened in a single accident. After a week time another Surveyor Mr Javed (Outsourcing agency) came for survey, I have given all documents as per requirements on 16th Aug.22 but He is asking us to pay for some money for settlement of claim early, and not co-operating at all including ICICI Lombard Managers. I've zero depreciation insurance with RTI and paid a good amount while buying this vehicle from agency. As per Toyota Dealer, agreement with ICICI Lombard for better service to your customers. Why in the first place the entire process is so much flawed? I can’t contact anybody when your surveyor is stupid money seeking person, after one month time I called customer service multiple times and they are saying they are just the middleman and can’t tell much details on the claim. Also called to Mr Abhinov Dubey ICICI Lombard in several time but I never been received update or progress from his side
Now the situation is I don’t have any information on the recent status, when I called than He is saying that payment will get in next week. I don’t know why ICICI strategically made this happen to pass so many days without doing anything and torture customers while in claim. But they are very attentive and reachable while buying the insurance. Its not at all expected from ICICI. I need this to be resolved immediately. I am not expecting from ICICI Lombard and also damaging image of Toyota’s Customers Was this information helpful? | 
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