Toyota — lack of professional competence at, highland, toyota shillong meghalaya

satychau

from Bengaluru, Karnataka

Address:

East Khasi Hills, Meghalaya

Ref. Reg no. AP21 AH 7878 Toyota Etios Vx Model 2011. Done 39150 km. Coming from defence services, took this car to Shillong in May 2016 when it had done only 25000km.
Lack of professional skills coupled with apparent lack of facility, made me do numerous rounds time and again for silly complaints. Nail on the coffin was when I spent over ₹. 60000/-from Aug to Dec 17 and now in May 18 when the car is brought to Bangalore, Ravindu Toyota ISCON service Center, I learn that AC condenser and associated pipeline was not repaired besides the hood assembly ( bonnet)is not aligned, calling for expenditure of 35000/-. Total expenses on maintenance from May 16 to May 18 is 1.25 lakh approx. Details can validated from the service Centers.

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Toyota customer support has been notified about the posted complaint.

May 17, 2018

Updated by satychau Regrets over misspelling the name. It is Highland Toyota, Shillong, Meghalaya . Picture of service carried out on the hood of the car.

Oct 10, 2018

Updated by satychau No action has been initiated by Toyota India. It’s been almost five months and the company is sitting quiet and tight. Request suggest further course of action.