[Resolved] Toyota — Last minute cancellation of booked vehicle Glanza S Manual

Sandeep@132

from Kollam, Kerala

Jul 20, 2022

Website:

www.nippon-toyota.com

I would like to introduce myself to you as Mr. Sandeep hailing from Kerala. I planned to purchase one of the Toyota Glanza S manual gaming grey model and booked for the same by paying an amount of Rs. 10, 000 at Nippon Motor Corporation Kollam Kottiyam showroom on May 23rd 2022 (Payment voucher attached for reference). I was quite fine with a waiting period of 60 days which was informed by the customer executive Mr. Angith Raj (Mob# [protected]) of kottiyam branch, Kerala. As a result I was awaiting the next payment notification update after my initial payment of ₹10, 000 and yesterday (i.e. 18th July 2022) the same person informed me to make the arrangements for transferring the balance amount of 8.71 Lakhs approximately.

I was about to transfer the fund today morning when I got a shocking call from him saying that the company (Toyota) has withdrawn the booking allocation of my car due to production loss and so many other reasons. I would like to request your good selves in this scenario to understand my situation as being a top brand of the motor vehicle industry I was totally relying on the genuinity of Nippon Toyota Motor corporation and in this short notice I'm unable to find an alternative solution. In light of the above said I would like to humbly request you to consider my booking as valid and kindly issue the booked allocation or else I would like to demand a compensation in addition to the booking amount of Rs. 10, 000 for holding me to wait for the said product and withdrawing the same in the last moment which is not at all an ethical way of approach. Hope you shall consider my humble request on humanitarian basis. Awaiting your favorable reply at the earliest as usual.

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Dec 9, 2022

Complaint marked as Resolved

Toyota customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2022

Toyota Customer Care's response Namaste!!

We at Toyota Kirloskar Motor Private Limited (“TKM”) believe in the philosophy of ‘Customer First’ and put our best efforts in association with our dealers in addressing all our customer concerns and issues with sincerity. Our authorized dealers are delivering services to their customers as per standard warranty and service policies and are committed to resolve all concerns of their customers. TKM has also set up an internal process to help our customers to communicate with us, if they so desire, on any of the issues they have via direct helpline and e-mail [[protected]@toyota-kirloskar.co.in & 24X7 toll free number published on Toyota’s Website[protected]]. We request our customers to get in touch with us in case of any concerns in relation to services provided by our Dealers, even though Toyota and its Dealers work on principal to principal basis, and not on agency relationship. We engage with common customer issues to provide solutions to avoid any inconvenience to our valued customers.

We understand that our valued customer Mr. Sandeep has approached you with his grievance.

However, we see that there are no contact details/Vehicle number to contact the customer. We request customers to use the above-mentioned channels developed for faster redressals of their grievances.

Best regards,
Guest Experience Center
For Toyota Kirloskar Motor Pvt Ltd