Toyota — manufacturing defects in new innova crysta tyres

Address:

560086

I am writing to seek your attention to a problem which i experienced and still causing me some concern. It's regarding the manufacturing defects in the new innova crysta car from toyota.

It was on december 2016 i bought a new innova crysta car (Ka04ms5859) from ravindu toyota opp iskon, bangalore. Not even 4 months of purchase, i encountered issues with the vehicle tyre. Initially the issue was with bubble formation on the tyre outer wall which was replaced after complaint, but even with the replacement of the tyre with a new one, the issue continued and also led to another case. This time it was the tyre rim, which left a crack from inside. I addressed this issue to the showroom, for which they tried to reverse the blame on us, stating that the car was driven on potholes. I tried to explain them that it was a manufacturing defect, as the damage was from the inner side of the rim, which they didn't agree. I even took the matter to their higher authority, for which i haven't got any sort of reply/response yet. Later i got the tyre replaced by my own, and left the issue as i got to know that it would only waste my time.

Now, the same issue occurred with one my relatives new car of the same model innova crysta, where the tyre rim left crack while driving. Now its all clear that, it is a manufacturing defect associated with this series of innova crysta as per my former complaint, which the company neglected and left it unchecked. What if this
Defect led to some accident, fortunately we didn't face that situation, their might be families/kids in car. The company's primary preference should be the safety of the passengers travelling in the car, which i hope their not taking it that much serious. Invested about 28 lakhs on a vehicle which doesn't assure safety and service that too from a reputed company like toyota.

I hope you would look on to the matter and insist ravindu toyota to check and rectify their manufacturing defects with their vehicles. I hope this problem to be resolved before it leads to another bigger issue.

— pradeep m