Toyota — Oil filter bracket

Address: 4914 Winter Cherry

I took my 2013 Toyota tundra to north park Toyota on 29feb24 for an oil change and tire rotation.
it cost 46.87 for the service that day.
well as the story continues; i noticed a group of oil leaks on my driveway in early march.
due to me not getting out much as a disabled veteran and the fact that i live nearer to Castroville, tx than the dealership.
it took me until the week of the 15th of march to drive it into the dealership, located at 10703 sw loop 410, sa tx. 78211.
i had called previous to that week and spoke with a service advisor. i briefed him on my issue and he asked that i bring it in.
i showed up at 6:30 that day and waited until 7:00 am until thy opened.
i left shortly after that as the service advisor that assisted me with the oil leak immediately indicated that i would be responsible for the issue.
he set off a trigger in my mental health due to my existing ptsd.
needless to say i left asap in a heap of anger!
when i returned home i gave a call the the shop manager fred duran. i knew fred as an advisor prior to his current job as manager and believed that he was a service advisor who was fair when it came to problems with other Toyotas i have owned and purchased from north park Toyota.
i explained my version of what happened, and i explained that i want for Toyota to see the truck again as i believed that it was their fault for the oil leaks presence.
he asked that i bring vehicle back in for them to look at.
i returned today 4/22/24 at 6:30 this morning. i was checked in about 7:30 or so, i had an new advisor to help me today. john, checked me in and advised he would let me know when they find something.
i received a text while waiting at the dealership, it indicated that they located the problem with oil leak, the housing/bracket for the oil cap to screw onto was cracked.
i was shown pictures of the damage. it was very evident that it had sustained some sort of damage.
my immediate thought was that had to be done on the last visit for the oil change, by either a tool jammed up on it, or the cap was screwed onto tight (torque).
however, when i talked to the service advisor he explained that they could not warranty the item/service as it was a result of WEAR AND TEAR, and they had no involvement whatsoever on the damage. they tried to explain that my vehicle with over 212000 miles was the culprit.
i disagreed with him as well as fred duran the service manager. i also had the opportunity to meet with the general manager of north park, tania eubanks.
i emphasized that i had no oil leaks prior to the visit on the 29th of feb. where they changed oil. therefore, damage was caused at that time or shortly after.
i also argued that it was not a result of wear and tear, but simply a technician who either damaged it prior to putting on the cap, or damage was done after the cap was overtightened to the point it caused the oil housing/bracket to crack and resulted in a leak.
the meeting ended when the most the general manager indicated that they would do for me is discount the price of 1009.00 to 720.00
i explained that i dont have that kind of money and that im on a fixed income, they did not have any emphathy for that at all.