Toyota — regarding poor quality of service and hospitality toyota liva at dealer point

mohanty9437

from Burla, Odisha

Address:

Cuttack, Odisha, 754001

Sir,
I had purchased toyota liva from field motor pvt ltd, cuttack, odisha on 12.08.2013. I have run 50, 000 k. M by dt - 20.05.2017. During this km i am doing all periodical service at dealer point. When i have done 50, 000 km service. At the time of service i had registrar complain some noise from back wheel. His service adviser mr. Sudhir promise me that to solve the problem but till now he has not solve the problem. When i call him on his no - [protected] he told me again you registrar complain on - [protected]. After that nobody can take responds at dealer point to solve my problem. All the service staff of dealer point are seating to linting money not solve the problem.in this matter take quick action to solve my problem.

Tapan kumar mohanty
Mob[protected]
Vehicle no - od 05 f 0029

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Toyota customer support has been notified about the posted complaint.

Jul 24, 2017

Updated by mohanty9437 Ref no:- TCM[protected] Dt- 15.07.2017
Sir,
According to my complain Dealer point customer relation manager Jyostna Madam contact me regarding my problem with assistance Mr. Golakha Babu. They both listen my problem and advice me to send Eitos Liva to dealer point to check the vehicle and solve the problem. After that I take my vehicle on Dt 18.07.2017. first Mr. Golakha & Mr. Sudhir trail the vehicle with me, then rampup vehicle in the work shop and told me that your shockabsorber will be leakage and it will be change with his bush kit which cost is around Rs.[protected]/- also they are said that we have no stock of spares when its come we will call up the vehicle and rectify the problem. After that they call on 21.07.2017 & I send the vehicle immediately, After change the spares when they trail vehicle same noise come out, then they call me on Dt- 22.07.2017 evening 7.00 P.M and said that your silencer have problem it will be change. Then I reply that to stand the vehicle and solve my problem but till today My vehicle is stand at their workshop and they have not rectified problem, Today morning Mr. Golakha Call me we will try to solve your problem . My question is that If silencer have the problem why they change shockabsorber with ancillary parts and charging me around Rs. 9000/- . It is not justify way to received the money from customer pocket. They have no proper mechanic to rectify the problem and detained the vehicle last 4 days . Who will bear the shockabsorber with ancillary parts cost which was fitted in my vehicle.
Please take prompt action to rectify my problem

Tapan kumar mohanty
Mob[protected]
Vehicle no - OD 05 F 0029