Toyota — Regarding Service complaint of workshop

Address:Thirty Six Automobiles Pvt. Ltd.|| C-108,109,Mayapuri Industrial Area, Phase-II || New Delhi-110064

I Never seen such a poor service mayapuri thirty six toyota service center they are spoiling the name of Toyota. We have given the car to service center on 18 Sept 2022. They have generated the insurance invoice and settle with insurance team but till now my vehicle didnt deivered Now they are saying that the parts have been ordered and will come on 19th November 2022 and it is also expected they were saying the parts are not available yet. Why didn't you order the parts earlier? Why is it taking so long for the parts to arrive? They had committed work will be done in 3 weeks but it is about to be 2 months and the work did not happen. Look, how irresponsible they are, such unprofessionalism. When I asked him / her the exact time in the written, when the parts would come, then they said that it will come on November 19 or before that you were kept on lying that parts would come in 2-3 days. I am truly frustrated . It is getting hectic for me to compromise my work and following you everyday and visit to see how much work done but everyday they tells lie . Each of their executives do different talks they dont know whats the updates of my vehicle.

If my vehicle is not in a good condition then why they share mail and text messages for survey how your vehicle’s body paint work done in your vehicle if my vehicle is not ready they update this in his system wrong updates wrong commitments they say

I want strict legal action behind this and change my service center i want my car in OKHLA and deliver on urgent basis GALAXY TOYOTA OR IN MOHAN COOPERATIVE
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