Toyota — tn59aj8998 - post service vehicle making huge noise - no response from lanson toyota chennai

Address:

Chennai, Tamil Nadu, 600017

Hi team,
I am s sureshkumar having toyota altis regn no: tn59 aj 8998.

I had given the vehicle for service to attend to the ac water leak problem to lanson toyota service center in koyembedu on 14th aug. It was delivered on the same day.

While leaving the vehicle for service, the vehicle was running properly without any small noise.

But post service, the vehicle having huge noise and it is not tolerable and not sure what was done to vehicle to make so much noise. It is not ac noise. It is the noise due to components/shafts or so.

Due to my personal emergencies i could not call back or give back the vehicle for checkup.

There was a service call followed by that and i mentioned clearly about the noise. They said they will lodge a complaint and team will check. But no response.

Followed by that i called up mr. Arpudhraj who attended my vehicle on 14th aug, he was only cross questioning me on why you did not call immediate next day. And he also admitted clearly that they did not even done the drive to check. The moment you move the vehicle you get the huge noise, there is no way a service engineer can ignore that. He also told that if you need again bring back the vehicle

Or i am not sure while given the vehicle back to me during transit anything happend...

But it was a very disappointing experience and till now no one called back or sent service engineer for validation..

Regards

S suresh