Toyota — toyota etios liva - airbags didn't open despite impact

Address:

Panchkula, Haryana, 134109

My daughter owns a toyota etios liva. She had an unfortunate accident on 22nd june, 2019. The car is completely smashed from the front. The windshield broke, the drawer in the dashboard fell out. My daughter was wearing a seatbelt which saved her, though she still hurt her jaw that banged into the steering wheel. Her ankle is in plaster and her neck is in constant pain.

It is hence clear that the impact was huge, but the issue is that despite all this, the air bags didn't open. Our efforts to reach toyota have only met with lame excuses where their representative keeps parroting "the sensor was not impacted". This is anyways evident, but the question is that despite such a huge shock, why were the sensors not impacted.

This is a clear case of defective equipment and directly compromises with our safety.