Toyota — toyota-innova crysta 2.8 z (7 seater)

Address:380015

Dear sir,

Re: complaint against toyota - innova crysta 2.8 z (7 seater)

This is to bring to your kind notice that we have taken the delivery of above vehicle on 30.10.2017 vide your gate pass no. Sgp17026152. We are using this vehicle for our family purpose and never involve any driver as also we run the vehicle at a low speed only. We are yet to receive the final invoice for the total amount paid, though you have issued receipts for the payment made.

To our great surprise less than 30 days, after running the vehicle for 900 kms, we could observe that air pocket has been developed in front side right side tyre without any reason when we were driving the vehicle from bilwara to ahmedabad it was lucky that the vehicle was in low speed and there was no vehicle immediate behind our vehicle. Luckily we could control the vehicle hence no damage was caused to the vehicle and inmates n the vehicle. If we could not control the vehicle immediately it would have been a major accident when women and children were in the vehicle at that time.

Immediately, thereafter, we have approached your office for the replacement of tyre and requested for free replacement. However, you have replaced the tyre extending only 75% discount, instead of free replacement which we have accepted under protest.

Alas! Within few days i. E. 15-20 days from the above incident right side of rear tyre bust when we were going from rajkot to ahmedabad. The vehicle hit the bush near the roadside and no major damages happened to the vehicle, whereas children and ladies in the vehicle was afraid of jerking of the vehicle and we have to treat them for sudden fever for few days. At this time, the meter reading was 1550. Kms. Only.

While going through various complaints raised by toyota customers, it is noticed you are using low profile tyre with such a heavy vehicle causing such problems.

If the tyres are burst within a span of one and half months from the date of purchase, that too after running the vehicle for 1550 kms, we are afraid the problem is not only with the quality of tyres but also the manufacturing fault of the vehicle you supplied.

It is very risk to run this vehicle in such a condition as we will be playing the life of family members if we run this vehicle further.

The tyre has been handed over to your office for their observation and the vehicle is lying idle in my residence.

You are, therefore, requested to kindly look into the matter and arrange to replace this vehicle with good quality tyres and other accessories immediately.

If you do not accept our request in the right spirit we will be compelled to take up the matter through consumer court for the financial loss and mental tension suffered by us.

Please look into the matter and reply me immediately when you are arranging the replacement of this vehicle with quality tyres and other accessories.

Regards

Markandrai s panchal
Ahmedabad
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