Toyota — Toyota of Orlando

Address:

3575 Vineland Rd, Orlando, FL 32811

I have been trying for days to simply have my Gap Insurance canceled and submitted to JM&A Group to get a refund of remaining balance.

I live about 2 hours away and have a heavy work schedule, so I am not at liberty to drive there. So I called and the very 1st day I got transferred for at least 5 minutes from person to person in finance department.

Then finally a female answered and said that I have to reach out to Cesar Velez. While she is telling me this she is laughing and laughing on the phone. She was in interaction with someone while she was speaking to me. How rude.

Cesar Velez responded to me the NEXT DAY. I submitted the paperwork he asked of me. But everytime he said paperwork is not coming out clear. I resubmitted and still the same.

All communication was done via email, and it was never an immediate response. It was all a length of time to get a response from him and then I would respond accordingly trying to submit the desired document clear and legible.

The document sent to me to fill out was already a light copy, so that made things difficult already.

I called again and again as I just did a few minutes ago, and I got the same answer - NO ONE IN FINANCE IS AVAILABLE.

This is a disgrace especially since I'm a loyal Toyota customer who has only bought Toyota vehicles.

This is no way to treat a dedicated and loyal customer as myself.