Toyota — toyota touring sport, pearl white.

Address:

110016

Dear sir/ ms,

Since moving to india from england i have been a toyota fan, my brother too in punjab owns a fortuner.

(1) i wanted to buy toyota touring sport to upgrade from my innova.
In june, my bank hdfc contacted grace toyota, saket, district centre, new delhi, 110017 and they sent manoj kumar over to my house. I said i will look around to see which dealer gives me a good price and service. He said he will give me best price. After some thoughtful pause manoj said he would give me a discount of rs. 35000. (I learnt later this was the discount offer for the month).

Manoj kumar
Grace toyota (Cosmic motors (I) pvt. Ltd.)
117, dlf south court, saket
Mobile: [protected] / [protected]
Email:[protected]@gracetoyota.in
Website: www.gracetoyota.in

(2) on 24th june, manoj kumar sent me the invoice. (Please see attachment).

(3) manoj kumar brought the order form and told me the on-road price would be rs.2, 337, 940.00 and after discount it will be rs. 2, 302, 017.00. I signed the order form (Please see attachment. My signatures are a little faded). He asked me when the money would be paid up, i said my wife will transfer money from england and i wasn't in a great hurry as i had another car.

(4) after queries from manoj kumar asking when the money would be transferred, the amount of rs. 1, 305, 243.00 was transferred on the 29th of june to toyota. (Please see attachment for bank statement). Rs. 1, 000, 000.00 was borrowed from hdfc, vasant kunj branch, manager mr. Lalit bist.

(5) if i remember correctly manoj kumar said my car wasn't quite ready and i think he delivered it on the 30th of june.

(6) casually looking up the morning papers the next day i read suv prices were slashed after the new regimen of gst from 1st of july.

(6) i am an internationally recognised visual artist (Please google ranbir kaleka), i have also shown at japan's famous mori art museum of contemporary art, only mentioning it as its home of toyota. I spend my time focussing on making art in my studio and hardly spend time speculating and searching about prices etc.

(7) i began checking older news on google regarding suv's getting cheaper from the 1st of july. It was in all the papers that prices would come down for bigger cars but increase for smaller cars.

(8) i called up manoj kumar to ask why he hadn't informed me. He said he didn't know suvs were going to get cheaper. (I found out it was also known to those who were not car dealers).

(9) when i questioned him further, he simply replied, "i didn't force you to buy".

Of course he didn't force me to buy, toyota was just unethical in keeping crucial knowledge favourable to the client.

(10) i called my bank manager mr. Bist from whom i borrowed rs 1, 000, 000.00 if he knew about suvs getting cheaper. He said he didn't and replied after talking to his contact manoj kumar to say that manoj told him i would have lost only maximum rs. 5 k to 8 k, if any at all.

(11) i asked for fresh quotes for toyota touring sport from delhi dealers including grace. The manager said manoj wasn't sending him the quote, so he got it from their showroom in gurgaon quoting delhi registration price. The quoted price of rs. 2, 283, 599 is with added insurance amount of rs. 90, 203. I did my own insurance so the correct on road price is: 2, 283, 599.00 minus 90, 203.00 = rs 2, 193, 396.00

(12) i paid rs. 2, 302, 017.00 and suffered a loss of rs. 108, 621.00

(13) i have also attached quote from galaxy toyota delhi which is even lesser although only slightly at rs. 2, 192, 249.00, with this quote loss is a touch more at rs. 109, 768.00

(14) the few times i have sat in my toyota touring sport, i am distressed as i feel cheated by toyota and am thinking of selling it at the first opportunity. You have lost a loyal customer.

(15) the advice box on this page asks for a desirable resolution:
Make good my loss or buy back the suv from me, return the entire sum i paid for the car.

Sincerely yours,
Ranbir kaleka