Toyota — tyre , alloy and brake issue

Address:

560085

I have a huge respect toward toyota cars because of its quality but there is a lack in quality in Innova crysta tyres and alloy. I own two Innova of 2007 and 2014 model and they are absuletly awesome but my new crysta which was bought from Viva Toyota Bangalore in the month of Nov 2016 has serious life threatening issues with tyres and brakes. I recently got the back wheel alloy changed by claiming insurance in the month of Oct 2017 at Ravindu Toyota thinking its the problem of low profile tyres but again the same wheel has been damaged due to the poor quality of the tyre and alloy . Hence I had to leave the vehicle at Viva toyota of airport road and they are very casual about the problem and states that claim an insurance and get the tyre changed. I have been asking them to write a mail stating about the problem and non of them are bothered aboout it . They sate the damage is caused by external impact and i know how I drive and I can strongly say there is a problem with the tyres and alloy of crysta. A person named Madhu from Viva toyota is very rude over the call and there is no way we can reach the management. They just try to camafledge the issue. If you are really concerned about the life of the public and your customers just Call off all defective crysta vehicles and replace them with new parts. This should not harm the image of Toyota . Japanese companies are know for customer oriented approach and I feel there is a serious problem in getting the right information to the management. I gifted that car to my mom and dad and they are the ones who travel in it. I don’t want to put them in trouble. If you can’t solve the problem I want to return the car back to the company and give back my money. I can’t take risk with my family members as the issue is with the tyre, alloy and brakes which are the most important ones for automives. I have attached a video which is already going viral about the issue. Kindly look into the same and give us a permanent solution so our next generation can accept your quality with our any doubt .
Registration no : KA 05 MU 5184
Contact no : [protected]