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[Resolved]  Toyota — Tyre issue with New Innova crysta Vehicle

Facing tyre busting issue with new Innova crysta vehicle, already 2 tyres replaced within 2 months of purchase again pocket created with another tyre as per my internet research most of the customers having the same issue from the beginning, already i have called & complained about the same to Toyota but now they won't receive my calls.
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Nov 24, 2022
Complaint marked as Resolved 
Toyota customer support has been notified about the posted complaint.
Verified Support
Oct 21, 2022
Toyota Customer Care's response
Namaste!!

We at Toyota Kirloskar Motor Private Limited (“TKM”) believe in the philosophy of ‘Customer First’ and put our best efforts in association with our dealers in addressing all our customer concerns and issues with sincerity. Our authorized dealers are delivering services to their customers as per standard warranty and service policies and are committed to resolve all concerns of their customers. TKM has also set up an internal process to help our customers to communicate with us, if they so desire, on any of the issues they have via direct helpline and e-mail [[protected]@toyota-kirloskar.co.in & 24X7 toll free number published on Toyota’s Website[protected]]. We request our customers to get in touch with us in case of any concerns in relation to services provided by our Dealers, even though Toyota and its Dealers work on principal to principal basis, and not on agency relationship.

We understand that our valued customer Mr. Vinayak has approached you with his grievance.

However, we see that there are no contact details/Vehicle number to contact the customer. We request customers to use the above-mentioned channels developed for faster redressals of their grievances.

Best regards,

Toyota Guest Experience Center
For Toyota Kirloskar Motor Pvt Ltd
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