Toyota — Vehicle Delivery

Dear Sir

Greetings and wish all are safe !

We would like to bring followings in to you kind information and would expect your strong support to resolve our issue and help to get desired Vehicles as Promised.

We have booked Innova Crysta Silver Colour and our delivery is schedule on 7th November. Now the dealer is saying that Toyota company has not released your car and they will not be able to deliver us the Silver Innova Crysta and they are able to provide us the White colour only.

The details are as below:

 We have booked Innova Crysta Silver GX diesel Automatic 8 Seater on[protected] at Nanavati Toyota - Surat with Exchange of our old Honda Mobilio with Toyota Trust.
 We have Paid 10K booking amount ( Booking form attached) – They promised us to Deliver vehicle after 30th October, We request them to deliver Innova on 7th November 2020 as it’s will be a very special day for us. They agreed.
 Loan was also processed by Toyota Finance
 They asked for Complete Payment by 30th October 20. We paid down payment and advance EMI of Rs. 873626/- as per request from your dealer on 29th October 2020 (Payment Receipt Attached).
 Loan was also approved and bank ready to pay but Toyoto Finance has stopped the disbursement.

We have paid the down payment, loan advance EMI, gave our old car and we have nothing in our hand. We even don’t know when will we get our new car. We feel like all the Toyota brand like Toyota Trust, Toyota Finance and The Toyota Global has jointly played a game with us.

Your response and support will be highly appreciated.