Toyota — Very poor hard ride and comfort

Address:	Mohali, Punjab, 160055
Website:	Toyota india

Its been less then a year, I purchased new Innova Crysta top variant with a fact of having the old legacy of carrying comfort and stability in Innova. But to my knowledge, i was shocked and surprised after driving Crysta. After continuous complaints at Globe Toyota Mohali but to no satisfaction that i am writing this complaint. We have old Innova aswell but the ride and comfort in Crysta is very poor and hard. The suspension is so hard that even small patches of cracks on roads hits back to your head. It bounces or hits back so hard on even little bad roads that the whole car including passengers gets shaken with a very stiff effect. Very very very poor comfort with hard seats. I feel my 21 lakhs have gone in trash. Kindly take serious action as its my hard earned money and I can't let it go so easily.
Name - Japjeet Singh kang
Mob no.- [protected], CH 01 BH 0150