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TPSL — Amount deducted from my account but not credited to recipient

Dear team,
My payment amount of rs.1776.27/- has been debited with the help of gpay upi through TPSL education but not credited to the recipient (NISM). Amount has been debited yet the Portal still shows that the 'transaction is unsuccessful' and my amount didn't get refund to my account yet. This is really a pathetic experience. Kindly resolve this issue as soon as possible.
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