TPSL — Payment dispute

Amount deducted from my account but not credited to payee
I have made transaction of my ICICI Prudential premium payment through ICICI NRO account.
I have made payment on 14 Oct. 2020, its still not credited to them.
Kindly check the issue.
Transaction ID is : ############
Amount is : 101, 000 INR

My email id is : [protected]@yahoo.co.in
Your prompt reply will be helpful.

Thanks
Sagar