TPSL — Payment successful but haven't received any service

Address:	One World Centre, Tower 2A, 19th Floor, Senapati Bapat Marg, Elphinstone Road, Mumbai - 400 013
Website:	www.cibil.com

I want to cibil app and After login with my id password i wanted to buy their 1year Subscription plan After Paying of rs 1200 from Paytm UPI om 13 aug 2022
When i return back to Main screen where it has to be displayed "Your UPI transaction is in process", But it was showing some error when i return to processing page

My cibil user id :- [protected]@gmail.com

Money got deducted from my bank account and still haven't got the service by www.cibil.com as i mail them regarding this issue but no any response.

please register my complaint regarding this issue.
Thank you