Trackon Courier — Parcel Not received

Address:

Udaipur, Rajasthan, 313001

Hello There,

My name is Nisha Yaduvanshi. I am from Udaipur Rajasthan, currently living in Pune Maharashtra.

My elder sister, Bhanu Priya Tamboli sent me a parcel on 27th December, 2016. When I didn't receive parcel even after 3 days, I call Udaipur DTDC office (Mr. Sunil Rawat -[protected]) and they told me that entire bag has been sent to Delhi by mistake and the parcel will take 2 more days to reach me. Even after waiting for 5 more days when it didn't come, I tried enquiring again but that person was not at all cooperative and was talking so rudely, and even cut my call in between.

Without informing me or my sister that parcel again came to Udaipur on 6th January, 2017 and my sister received a call to pick that parcel from DTDC office. and on asking why it didn't been sent to Pune, they replied that my sister has given a wrong address and there is no place in Pune named Hinjewadi. Infact the place is quite famous, the address is "Symbiosis Infotech Campus, Rajiv Gandhi Infotech Park, Phase -1, Hinjewadi, Pune -411057". Just go to Google and search the place, you will easily find it, and even If the address was wrong they could have called either sender or receiver, but they didn't.

Parcel was weighing 2.2 kgs and it was containing, food items which was already gone bad by the time it reached Udaipur again. It costed 275 to send that parcel and it was containing stuff of more than 500 Rs. When my sister asked for money, person at DTDC office behave so rudely and even didn't return the money.

On behaving so rudely with my sister, she came without even taking the parcel, as entire thing was gone bad and parcel was crushed.

Attaching pics of parcel, receipt, visiting card of DTDC office Udaipur, Shop pic. Parcel was crushed so badly, entire stuff got wasted. This is how you deal with parcell ????Thank god we didn't sent anything sensitive which could have broken. Your service is not at all reliable.

I want compensation for the same. The shopkeeper denied even money given to sent parcel. It was your fault not mine, and If I didn't get compensation I will go to consumer court.

I request you to kindly have a look at this case and respond asap.