Trackon Couriers — awb no [protected]

I had booked a parcel worth rs 1500 from nagrota bagwan kangra himachal pradesh to first cry.com warehouse no 19, gate 53/1 village kuruli, chakan, pune maharashtra. However the said parcel is lying at chakan since 2/11/2018 and not deliver ed. I have contacted trackon customer service at delhi, chandigarh and chakan. But they are not helping. I have even requested the chakan guy to return parcel to origin if you cannot deliver it. However everything has fallen into deaf ears. This is my email to them.
"kindly update the status of awb no [protected] and send the proof of delivery as my merchant refund is stuck up because of proof of delivery. Consignment was booked from nagrota bagwan h. P. On dated 29/10/2018 for the following address

Firstcry.com, warehouse no.19, gate no.53/1, near vijay logistics, village kuruli, chakan pune maharashtra india 410501

Kindly supply the proof of delivery within 15 days from this notice failing which i shall be forced to submit a consumer court complaint. Kindly consider this as notice. My consumer complaint no with telephonic helpline is t284004. I shall be highly obliged
Thanks"
Kindly help me out as i had shipped return order to first cry.com and my refund is stuck up with them
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